Privacy Policy

1. Who We Are

Nectar Prep (“we”, “our”, or “us”) is an Amazon FBA prep center located at 261 Montréal Rd, Unit 310, Ottawa, Ontario, K1L 8C7, Canada. We provide labelling, bundling, poly-bagging, inspection, storage, and fulfillment services to Canadian and international e-commerce sellers.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit nectarprep.ca or contact us through our quote form. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.

2. Information We Collect

We collect personal information only when you voluntarily provide it. This includes:

• Contact details: full name, business email address, and phone number
• Business information: monthly unit volume and the services you require
• Message content: any notes or requirements you include in your quote request

We do not collect payment card numbers, government-issued identification, or sensitive personal information through our website.

3. How We Use Your Information

We use the information you provide solely for the following purposes:

• Responding to your quote request and providing a customized prep plan
• Communicating with you about our services, pricing, and your account
• Fulfilling our contractual obligations once you become a client
• Improving our website and services based on general usage patterns

We do not sell, rent, trade, or otherwise share your personal information with third parties for marketing purposes.

4. Third-Party Service Providers

We use the following third-party services to operate our website and deliver your quote requests to our team:

• Postmark (Wildbit LLC): We use Postmark to transmit quote request emails from our website to our internal team. Your submitted information is passed through Postmark's transactional email infrastructure. Postmark's privacy policy is available at postmarkapp.com/privacy-policy.

These providers are contractually obligated to protect your information and may not use it for any purpose other than providing the service to us.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. Quote request data is retained for a minimum of one year to support ongoing client relationships and accounting requirements. You may request deletion of your information at any time (see Section 7).

6. Cookies & Analytics

Our website does not currently use tracking cookies, third-party analytics scripts, or advertising pixels. If this changes, we will update this policy and, where required by law, obtain your consent prior to any tracking.

7. Your Rights

Under PIPEDA and applicable Canadian law, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal retention requirements
• Withdraw consent to our use of your information (which may affect our ability to provide services)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at wecare@nectarprep.ca or by phone at 613-293-4495.

8. Security

We implement reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our website is served over HTTPS, and contact form submissions are rate-limited and sanitized before processing.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

For any privacy-related questions, concerns, or requests, please contact our Privacy Officer: